Returns and Exchanges

Suvaa offers a 7-day return and exchange window from the date of delivery of your order. If 7 days have passed since delivery, unfortunately, we will not be able to offer a return or exchange.

Eligibility for Returns and Exchanges

To be eligible for a return, the product must be:

1. Unused and in the same condition as received.
2. In the original packaging.

Returns will not be accepted in the following cases:

1. If the product is returned after 7 days from the date of delivery.
2. If the item is worn, damaged, or not in its original packaging.

To report any damage, defect, or item mismatch, customers must provide a video of the unboxing from the moment the package is opened, ensuring the shipping AWB number is clearly visible at the start. This ensures transparency and helps Suvaa process your request promptly.

For select limited edition drops (e.g., special collections), refunds will only be issued as a one-time discount code, where applicable.

Exchange Policy

One-time exchange: Only one exchange is permitted per original order. An exchange order cannot be exchanged again.

Price differences: If you choose a different product for your exchange, no refund of the price difference will be issued if the replacement product costs less than the amount paid for the original product. If the replacement product costs more, you must pay the additional amount.

Shoes can be exchanged within 7 days of delivery provided they remain in their original condition, unworn, and in the original packaging including the box and/or any other packaging.

Please note that the exchange order is only dispatched once the original product is received at the warehouse and passes a quality check.

Note - All exchanges are subject to stock availability and also to your address being serviceable for an exchange.

Return Process

Please use this utility to process refunds and exchanges.

Once the return request is received, Suvaa will review, respond and approve / reject the request within 5 business days. After approval, the return pickup will be coordinated accordingly.

Refund Processing

Refunds will be processed according to our Refund Policy. Customers will be notified of the approval status and the applicable refund method once the returned product has been received and inspected.

Please note - Shipping charges are non-refundable.

Exceptions

• Sale items or special promotional items may not be eligible for returns or exchanges.
  
• Exchange and return charges: The one permitted exchange carries no shipping or handling charge; any additional product price difference remains payable. Further exchanges are not permitted. Shipping and handling charges apply to any subsequent eligible return request.
• Products must meet all eligibility criteria as stated above.

For any queries regarding returns, exchanges, or damage claims, please contact hello@suvaa.in.