Shipping & Delivery Policy

At Suvāa, our footwear is handcrafted with care. This means your pair may need a little more preparation time than a mass-produced product—but it allows us to give every order the attention it deserves.

At a glance

• Most orders are dispatched within 7–10 business days after order confirmation.
• Once dispatched, most domestic orders are delivered within approximately 2–6 days, depending on the delivery PIN code.
• Certain products may have a different dispatch timeline. Where applicable, the timeline displayed on the product page will apply.
• Standard shipping within India is free.
• Cash on Delivery orders carry a nominal ₹200 COD fee, which is added at checkout.

Handcrafting and dispatch timeline

Most Suvāa orders are handcrafted, finished, quality-checked, packed and dispatched within 7–10 business days from order confirmation.

If an order is confirmed on a Saturday, Sunday or public holiday, the dispatch timeline begins on the next business day.

For this policy, a business day means Monday to Friday, excluding public holidays.

The 7–10-business-day timeline is the estimated time required to prepare and dispatch your order. It does not include the courier’s delivery time after dispatch.

Products with different timelines

Certain products, sizes, pre-orders or limited releases may require a different dispatch timeline.

When this applies:

• The applicable timeline will be clearly displayed on the product page.
• The product-page timeline shown when you place your order will take precedence over the standard 7–10-business-day timeline.
• If no separate timeline is shown, the standard 7–10-business-day dispatch timeline applies.

If an order contains multiple products with different dispatch timelines, the order will generally be dispatched according to the longest applicable timeline unless we inform you that the products will be shipped separately.

Delivery after dispatch

Once dispatched, most domestic orders are delivered within approximately 2–6 days, depending on the destination PIN code and courier serviceability.

Delivery may take longer for remote locations or because of public holidays, severe weather, local restrictions, carrier disruptions or other circumstances outside our direct control.

The delivery estimate begins only after the parcel has been dispatched. It is additional to the product’s dispatch timeline.

Cash on Delivery

Cash on Delivery is available for eligible orders and serviceable PIN codes.

A nominal ₹200 COD fee is added to Cash on Delivery orders at checkout. This is a COD handling fee and is separate from our standard domestic shipping charge, which remains free.

COD availability is subject to confirmation by our courier partners. In some cases, a PIN code may support prepaid delivery but not Cash on Delivery.

If COD is unavailable for your PIN code:

1. Our team will contact you and offer the option to convert the order to prepaid.
2. We will proceed after receiving your confirmation and successful payment.
3. The ₹200 COD fee will be removed when the order is converted to prepaid.
4. If we do not receive prepaid confirmation, we may be unable to process the order and it may be cancelled.

If no delivery service is available for the PIN code, we will contact you and cancel the order. Any amount already paid will be refunded in accordance with our Refund Policy.

What our shipping statuses mean

• Order confirmed: We have accepted your order and sent you an order-confirmation message. If prepaid conversion is required for a COD order, the order is confirmed after payment is received.
• Ready to dispatch: Your order has completed handcrafting, finishing, quality checks and packing but has not yet been handed to the courier.
• Dispatched or shipped: These terms mean the same thing—the parcel has been physically handed over to the courier for delivery.
• AWB or tracking number created: A shipping label has been generated. This alone does not mean the parcel has been dispatched.
• In transit: The courier has accepted and scanned the parcel into its delivery network.
• Out for delivery: The courier is expected to attempt delivery at your address that day.
• Delivered: The courier has recorded the parcel as handed over at the delivery address.

Tracking your order

Once your order has been dispatched, we will share the tracking details through the contact information provided with your order.

Tracking information may take some time to update after the courier receives the parcel. If your tracking link does not show movement immediately, please allow up to 24 hours for the courier’s system to update.

Delivery address and contact information

Please provide a complete and accurate delivery address, PIN code and working telephone number.

Incorrect or incomplete information may delay delivery or make an order undeliverable. Address changes cannot always be accommodated after an order is ready for dispatch or has been handed to the courier.

Please remain available on the telephone number provided, as the courier may contact you to locate the address or complete delivery.

Delays

We do our best to meet the timeline communicated at the time of purchase.

If we expect your order to miss its stated dispatch timeline, our team will contact you with an updated estimate.

After dispatch, courier delays can occasionally occur. Although carrier operations are outside our direct control, our team will assist you with tracking and escalation wherever possible.

Lost, damaged or incorrectly delivered orders

If your parcel appears to be lost, arrives damaged, or is marked delivered but has not been received, please contact us promptly at hello@suvaa.in with your order number and relevant details.

Damage, defect and incorrect-product claims will be handled in accordance with our Returns and Exchanges Policy.

Exchanges and replacement orders

Exchange and replacement timelines begin after the original product has been received and successfully inspected by Suvāa. These orders may therefore follow a different timeline from a new purchase.

Please refer to our Returns and Exchanges Policy for the complete process.

Need help?

For questions about dispatch, tracking or delivery, contact us at hello@suvaa.in. Our team aims to respond within 48 hours on business days.

By placing an order on suvaa.in, you agree to this Shipping & Delivery Policy.